RETURN POLICY

Policy for exchange of merchandise

Your satisfaction is a high priority for us, which is why Carolyn Design is committed to replacing any article that has not been worn, washed, used or damaged within 15 business days after you have received it. Said merchandise must be in the same state in which it was received, with all labels and tickets attached. It is your responsibility to provide a copy of your receipt, without which the return may be refused.

If you wish to return an article due to manufacturing defects, please see the Carolyn Design Guarantee..

Note that the following products are not admissible for returns: sale items, promotions, special orders, embroidered, Florisa, gift cards and Solidea products.

To request a return, please contact Carolyn Design to the following address: expeditions@carolyndesign.com. You can use the “MAKE A CLAIM” section below as well. Then, you will receive an authorization number and claim form.

Download complete return policy

Claims Policy for Manufacturing Defects

Carolyn Design stands behind the quality of its products. That is why we guarantee our uniforms against manufacturing defects under normal usage and adequate maintenance according to recommendations.

The Carolyn Design guarantee does not apply to the following products: sale items, promotions, special orders, Florisa, sweaters, shirts, gift cards and Solidea products. The guarantee does not apply to thread pulls or runs, pilling, excessive machine drying or any other deterioration in fabric.

To request a return, please contact Carolyn Design to the following address: expeditions@carolyndesign.com. You can use the “MAKE A CLAIM” section below as well. Then, you will receive an authorization number and claim form.

Download complete garantee

Whether you are using the return policy or our guarantee, you will first need to send us your claim. To do so, use the contact form below or send an email to expeditions@carolyndesign.com.

If this claim is approved, you will receive your claim form to be completed with the authorization number. It will be mandatory to include this form with a copy of the invoice in the return box.