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FAQ Frequently asked questions

Are my purchases on Carolyn Design secure?

Yes. Payments are safely treated by Stripe. Your banking information is never saved on our website. Furthermore, all provided information is secured via SSL to assure their confidentiality. You will find the padlock symbol in our navigator which confirms we use a valid security certificate.

What is the return policy at Carolyn Design?

Whether it is regarding the style or the size of your uniform, you have 15 workdays following the reception of your order to make a claim. You will have to take in charge the fees to send us the merchandise and Carolyn Design will take in charge the fees to return it back to you.

To make a return, you must have an authorization number.

Please refer to our tab concerning our guarantee and return policies.

RETURN POLICY

There is a defect on my uniform!

Our quality control department rigorously inspects our products before any of them is shipped. Carolyn Design guarantees its uniforms up until 180 days as part of normal use. In the case where one of our products has defects, please refer to our tab concerning our guarantee and return policies.

GARANTEE

When my order will be delivered?

You must count 3 to 5 workdays for the shipment of the products we have in inventory. If your order contains an article in production, one of our customer service agents will contact you to let you know the delays.

Do you ship outside Canada?

Carolyn Design ships all around the world.

Can I track my package? How?

When your order is shipped, you will receive an email containing a tracking number which will allow you to follow your order on Canada Post’s website.

Which payment methods are accepted at Carolyn Design ?

You can pay with a credit card, Visa or MasterCard.

How can I change or cancel an existing order?

If you need to cancel or modify your order, you must communicate with our customer service at 450 474-4040 ext. 227 Monday to Friday from 8:00 to 16:00 or by email at info@carolyndesign.com

Can you send me more information about your products and promotions?

You can have more information about us and our promotions by subscribing to our  Carolyn Design’s newsletter.

I saw something online that I can no longer find. What happened?

It is possible for an article not to be on our website even if you have seen it before. Our inventory may be sold out. You can call our customer service for more information 405 474-4040, #222.

I like a particular item but my size is not available in this style?

Some styles are not available in every size or colour. It is possible for us to make special productions. We invite you to call our customer services representant 450 474-4040, #228, Monday to Friday from 8h am to 4h pm or by email sales@carolyndesign.com

Can I have a corporate discount?

We offer a discount orders over $1500. For more information feel free to call us 450 474-4040, #224, Monday to Friday 8h am to 4h pm or by email sales@carolyndesign.com